Please pay attention; My Modem Netgear CAX30 is on the Recommended List of Modems (see your 2023.10.23 Full List of Compatible Devices.pdf)
However - on my page https://www.xfinity.com/support/devices/#auth it shows the modem as “incompatible based on filters” (???) .
See pictures below.
GENTLEMEN - WHAT IS THE PROBLEM? … I CANNOT GET THE PROMISED SPPED of 1+ Gbps. I can only get 498Kbps. The Tech guy came and tried to sell me a Modem … why? …
BESIDES - I get CONTINUOSLY INTERMITTENT SERVICEs… Is there any tools for me to run to Log any intermittences???
Pictures:
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https://www.xfinity.com/support/devices/#auth
This link doesn’t help us, it just takes us a generic Xfinity page asking for our address and the internet speed that we have. That said, I believe your modem is on the approved device list.
You have a comment in the thread clarifying 498mbps, right? So is that what you’re getting wireless, or wired? If wired, that could be an issue. If wireless, it’s actually fantastic.
Also, we can’t see the pictures you tried to link. Not sure what you mean by intermittent services. You need to provide more detail for help in that regard, I think.