So we recently moved into a new home. Built early 90s. There are coax cords rand throughout the house that meet in the garage. We wanted to moved the modem/router upstairs. So I figured out which cord in the garage led to the upstairs outlet. I connected a coax cable from the box outside into the garage with a female-female coax adapter.
Last few days have been fine. We have been getting our normal 200-300 mbps download speeds. Tonight our internet cut out. My pc which is Ethernet did not give me any connection errors but wouldn’t load anything. I unplugged everything waited then plugged back in. It took roughly 20-25 minutes to even get a WiFi signal on our phones or tv. Now all the speed tests are showing 80-100 mbps.
I reached out to spectrum and they said the coax outlet may not be fully active and stuff like that.
Mostly wanted to know if that is even true or are they trying to gauge me for a $60 service charge?
Does your modem’s admin webpage report the signal levels that it sees?
It would be useful to compare the signal levels at the original location with the signal levels at the (slow) new location. It’s possible that there are multiple splitters (or possibly even a damaged cable) between the original location and the new location which would substantially lower your signal levels.