It sucks that we can’t just have nice things any more, there always has to be some executive somewhere that just totally ruins everything for everyone all the time.
Welcome to capitalism
I’m actually really surprised that Valve is loosening up on this one. They usually play hardball when it comes to refunding a game past the 2 hour mark.
Going by the price being listed in what appears to be USD, I’m going to assume this is a US player, but is there any confirmation on where this person is from? My theory was that Valve wouldn’t issue refunds unless you were from a soon-to-be-unsupported region, so that could change my thoughts on things.
EDIT: Also just noticed this was a refund back to the Steam wallet, and not to the original payment method. I’ve not refunded a game on Steam in many years, but is this their standard practice these days?
You can choose where you want it (original payment method or Steam wallet) if I recall correctly.
As for the wallet thing , it does depend on the payment method at least in my country
I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.
I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
The two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
It wasn’t the automated process unfortunately
Erm… What am I missing about Helldivers 2? I don’t own it so I’m not in the loop.
EDIT: nvm, found the answer in a different post. Probably should have looked before asking.
The publisher, Sony is now requiring you link a psn account to play. Apparently there is no psn in quite a few countries, and because of Sony’s frequent data breaches people do not want a psn account.
Nothing wrong with asking honest questions. The point of this place is to foster discussion and community and sometimes that involves helping someone get up to speed.
Yeah that’s something that always irritated the shit outta me at reddit when people would say take two seconds to Google. These places are social media the point is to interact to an extent. Don’t worry about asking easy questions, Lemmy has been way more chill about it so far.
Especially if you don’t know what exactly to search on Google, a day later the things people are saying might be abstract of the thing that is happening so you don’t know what is the right thing to search for.
The way Google search is right now, it’s just going to give you a bunch of ads.
There’s so many people who dismiss honest questions because they’ve been asked/answered elsewhere. You’re being disingenuous here by taking that stance.
I’m so confused. How am I being disingenuous?
You’re acting like it’s a given that people will reply and help, when the most likely scenario is that the person asking the question will be dismissed or ignored.
You are the part of reddit/lemmy people make skits about xD
God forbid someone be a realist instead of living an idealistic fantasy.
Joined the flow. Asked for a refund just now
I tried a 2nd time and just got the same automated message about the 2hr limit.
Open a ticket with support where an actual human will read it. The automated refund tool will always deny it.
Rock And Stone!
Yeah, I tried that. Unless you are playing with friends the community is really awful. They fell into the same min/max, “kick all new players” that other games fell into. It’s not worth buying.
yo fuck that, personally I have always had wonderful experiences online to the point that I rarely if ever play singleplayer instead of jumping into a match with randos. Im sorry people werent more chill and willing to have fun playing with you, it definitely goes against the spirit of the game and those people should know better honestly.
Yeah, it honestly took me back. Gave it a shot single player and had some fun. Tried the multiplayer and the first game had two people drop so it didn’t work out.
The rest of them I got kicked from. “Kick Noob”. Yeah, sorry I don’t have exact weapon X with Y build, can we just play? No? Ok. Uninstall time.
Damn, most my experience has been running around the home base like an idiot with random strangers that don’t even necessarily have their mics while we all make our characters drunk as shit and dance. Eventually the game happens at some point.
Mine was a gifted copy so my buddy can’t get their money back, damn.
Wait. You sure? I could swear you can refund gifted copy.
Definitely can. The friend has to claim it after you file for the refund.
I requested a refund a few days ago with 2.1 hours played. Still don’t have it, so hopefully they’ll get around to it
Edit - they denied me because I bought it over 2 weeks ago.
I’ve heard you need to keep pestering them, you probably got automatically denied. Like escalate to a person and people have had to ask 5 times before they got it with over 200 hours played.
At that point, it probably starts costing steam more money in support agents.
At this point it is cheaper for Steam to just grant refund automatically for everyone who asks for it.
Doesn’t the GDPR include a 2 week period for digital products, regardless of the usage? I always refund crap without issues.
In France we have that but they require you waive your right to this when you buy something
Isn’t that illegal? In the Netherlands it sure is.
Nope that’s perfectly legal and intended, as it’s not applicable for these types of products
