Sounds reasonably conscientious and professional to me… Just informal. Best combination IMO: Keep me informed, ask me for decisions when necessary, mitigate terror to my dog, talk and behave like a human, make me feel like you know your way around this and have it under control. Perfect service, no notes.
Yeah, I was going to say, this is not only professional but charismatic. I’m not sure why this is peak gen z.
I’m a millennial, and any amount of casual customer interaction was quickly killed at my first job. I was taught how to speak in a professional manner, and was told I’d be written up if I was found to be speaking too casually to customers. Speaking to customers as if they’re your equal is just not something that was acceptable, even 15 years ago - you had to speak as if you were their servant.
I’m glad it’s changing - there was never a good reason for it in the first place - but I still cringe when I hear an employee speak casually to a customer, because I still think they’re going to get in trouble for it.
And I think this is why Gen Z is the way it is. They are dealing with two generations of people who are t i r e d of boomer social norms bullshit. Gen X was the first generation in a long time to say fuck it, but we never figured out anything else to do. Millenials figured out that this shit didn’t matter and how to navigate between people who care about “professionalism” and people who don’t.
Gen Z is, now, mostly dealing with people who don’t care about the false polish of professionalism, so they haven’t even acquired the habit of putting that face on for people.
I think it happened in the boomer era because that’s when all this multi nationalized standardization first became a thing. They hadn’t developed the mental guards to realize it was all bullshit. I’ve seen so many boomers take what customer support people say personally as if they had any control over company policy. Millennials are more like hey, I know you’re just doing your job and following company policy, but I need this fixed, can you send me to the right person who can help.
Is this not boomers just being socially inept?
I love when I find my people and I can get workers to drop their guard and talk like a human. Same on the phone and in emails, I work in supply chain and new vendors are always super professional but I just drown em in emojis and eventually I get emojis back and I get people telling me about their dogs and families and the weather in Australia and shit.
Life’s to short for boring emails.
I work a phone job and they expect at least some level of professionalism. That is, no swearing, no dirty jokes or being overly crude, etc. But otherwise they let us get away with a lot.
That’s a more recent thing, used to be that talking to phone support was like talking to a robot because they weren’t allowed to go off script. I guess companies are realizing that customers don’t want to be given the same unhelpful scripted response over and over again. They probably listened to enough angry recordings to figure that out.
At least in my case the first few sentences are relatively scripted. You know the standard shit like whose calling and what’s your code. Then it’s free form.
Then there are the people who call enough for me to recognize the caller ID lmao
I think it was mainly so you’d shield the corporation’s bullshit policies by taking it on your own head. Corporations dont want you saying “I know it’s stupid but it’s required by my job”
I like it. Straight to the point without side stepping bullshit.
I had a pipe burst last year and it was a whole thing. The deconstruction team was led by a millennial and he had three gen zers working with him. They were amazing and so communicative.
The reconstruction was a young boomer and a couple random teams he contracted out to. Getting anything was like pulling teeth. He seemed frustrated by the questions I had after he offered nothing.
Man, I hate it so much when people get pissy when you just ask normal information questions. Definitely a boomer-and-older thing IME.
Boomer:
- Expectations: High
- Reality: High
- Complains loudly when things don’t work
Millennial:
- Expectations: High
- Reality: Low
- Things suck, late stage capitalism. Say nothing, quiet quitting.
Gen Z:
- Expectations: Low
- Reality: Low
- World is on fire, everyone knows it. Might as well vocalize it while collecting a paycheck.
I also do this and I’m just a jaded millennial who is pretty sure my job doesn’t matter, and am preparing for the water wars in 20 years instead of trying to build my resume further.
I’m pretty sure this started with Gen X, increased with Gen Y (excuse me, Millennials), and has significantly increased with Gen Z (Zoomers).
At least Gen X didn’t get some stupid moniker that stuck.
Gen X didn’t do much of anything, really, except be forgotten
They did here.
As an old millennial, fuck that term, I’m gen y and always have been
Always felt the same. I grew up being told I was Gen Y, until suddenly I wasn’t anymore.
Company: Precision Home Security
Employee review for: Madison
Madison is an asset to the company. Not only does she have high technical acumen with the product, but she also has an approach to customer service which is disarming to the customer. She has met her goals of up-selling by mentioning product up sells built into organic conversations. Her empathy toward both the customer and their belongings is to be praised. While her approach may be considered non-traditional, she serves the customers with the highest level of care while also coming off as infinitely approachable.
Manager Recommendation: Offer an immediate 20% raise and fast-track her to become a trainer for our other installers.
A great, great asset.
The best part of this is that the one thing they were really concerned about and took extra precautions with was accidentally frightening the dog :)
That was really sweet. It’s the difference between not caring at all and just not caring about the job.
That’s not “Gen Z”, thatcs “nice person”
100%
Being genuine as a tech earns trust so when you have to charge the customer they know you’re not fucking them. The price you lose in sales you make up for in good will and word of mouth.
lmao I love this dude
I’m always looking for the Mothman.
Mothman?
Lorem ipsum
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I read all of this in Benito Skinner voice and I imagine this person with impeccable manicure.
But I would argue, peak professionalism, like they said all the things that were required AND was mindful of the little dog!
Can’t spell rizz without Z
I appreciate honest and concerned folk like that, I mean they aight in my book.
There’s a lot of people on this planet who would go absolutely baboon boinking bonkers if they heard a service worker say “That’s a you problem.” And not a single one of their genitals have worked without pharmaceutical aid since the 90’s.
I speculate it’s not going to be long before the abusive nursing home industry fucking BOOMS. So many people are going to look at an elderly person they have power of attorney over and say “You’re not in hell yet, but you should be.” Bedsore Meadows is gonna have a waiting list, mark my words.
And then everybody clapped
