Right, that would be doing the correct thing the first time. That wasn’t an option now though, as they already made the mistake. To them, it might have been clear, but to the average user, they just found out it absolutely was not. Now they’ve corrected their mistake.

If your criteria for using a company is “never make any mistake, I don’t care how you correct it”, your pool of acceptable companies is going to shrink very quickly! 😁